WhatsApp, answered by your whole team
WhateX WhatsApp Business Inbox
Your customers already use WhatsApp. WhateX opens it up as an official business channel that your sales and service teams can answer together.
What is WhateX?
One WhatsApp number, shared by your team
Customer messages often land on one person's phone and wait there. WhateX puts them into a team inbox instead, so whoever is free can reply, and conversations can be handed to the right colleague.
It suits businesses that deal directly with the public and want a quick, familiar way for customers to get in touch. It sits alongside your phone lines, VoIP system and MobeX+ apps.
Features
What WhateX gives your team
Team inbox
Every team member can read and reply to customer WhatsApp messages from one shared inbox.
Assign conversations
Pass each conversation to the right team or colleague, so nothing is missed or answered twice.
Automation bots
Bots can pre-qualify customers and route their messages before a person picks them up.
Contact management
Keep customer contacts organised alongside their conversations.
Official WhatsApp channel
Built on the WhatsApp API, so WhatsApp becomes an official business channel.
Mobile app
Reply on the go with the WhateX app, available from the app store.
Getting started
Set up by our team
- We talk through how your team handles customer messages today
- We set up WhateX and your shared inbox
- Your team starts replying, from the office or the app
Have questions first? Contact our team or call 01206 591066.
Free quote
Bring WhatsApp into your business
Call us now, or send a message and we will show you how WhateX could work for you.
01206 591066- sales@mallott.com
- 50 Ostrich St, Stanway, Colchester, CO3 8AS